Shipping policy

Last updated: 24 September 2026

Where we ship

We ship from Italy to Italy (including San Marino and Vatican City) and to the European Union (Monaco included; the Canary Islands, Ceuta and Melilla are excluded).

Shipping costs

  • Italy (incl. San Marino, Vatican City): € 7 — free shipping on orders from € 150
  • European Union (incl. Monaco): € 11 — free shipping on orders from € 200

Shipping charges are shown at checkout and include VAT. Free-shipping thresholds are calculated on the order value after any discount and before shipping.

When your order ships

The total time is the time until dispatch plus the delivery time for your area.

  • Items in stock: we dispatch within 1–2 working days. Orders placed after 14:00 CET, at weekends or on Italian public holidays are processed on the next working day.
  • Made-to-order items: we make them in our workshop after you order, and dispatch them within 6 working days of your order. The day you place the order does not count, and Italian public holidays and our workshop closures are excluded. The product page and the cart show the exact date; at checkout these items are marked “MADE TO ORDER: ships within 6 working days of your order”.
  • Orders with both: everything ships together, in one parcel, when the whole order is ready. If you want the in-stock items sooner, place two separate orders; each order pays its own shipping.

Delivery after dispatch

  • Italy: 1–3 working days
  • European Union: 3–6 working days

These are estimates, not guarantees, and can be affected by the carrier and by peak periods. In any case we deliver within 30 days of the contract being concluded, unless we agree otherwise. If we do not ship by the date shown when you ordered, see clause 10 of our Terms and Conditions of Sale.

Everything travels with a tracked courier service. You will receive a tracking link by email when your parcel leaves us. Deliveries are made on working days; the courier normally makes two attempts.

One warehouse, one parcel

We ship from a single warehouse in Italy. Large orders travel in one larger box rather than several parcels. We do not offer collection in store and there is no pickup point option.

Wrong address, failed delivery

Please check your delivery address carefully at checkout. If a parcel comes back to us because the address was wrong or incomplete, or because nobody collected it, we will contact you: you can have it sent again by paying the shipping cost a second time, or have it refunded less the shipping costs incurred.

Damaged or lost parcels

The goods are at our risk until they are delivered to you. If a parcel arrives damaged, please note it with the courier where you can and write to shop@biancaandnoe.com within 7 days with photographs. If a tracked parcel stops moving, tell us and we will open an investigation with the carrier.

Returns

See our Returns and Right of Withdrawal Policy.

Contact

shop@biancaandnoe.com — +39 327 535 7346 — Monday to Friday, 9:00–17:00 CET.