Terms and Conditions

Goods are sold via the website biancandnoe.com in accordance with the following conditions:

1. SELLER
Bianca & Noè by Erika Di Rocco - Administration office: Via dell'olmo, 34 - 21018 - Sesto Calende (VA) - VAT No.: 02585590033 - REA: NO-247660

2. BUYER
Any adult may order goods shown in the online catalogue.
The buyer is obliged, subject to their own liability for false or incomplete declarations, to provide to Bianca & Noè their personal and fiscal details.

3. PURCHASE OFFER
Publication on the biancaandnoe.com website of individuals products, with their respective description and price, constitutes only and exclusively an offer invitation.
The buyer may order items published in the online catalogue by completing the following steps:
– register on the site by clicking the “Create account” button and provide all requested details (or, if already registered, log in by entering your username and password);
– select and add to your basket the products you wish to purchase, identifying their size, colour and quantity, by clicking the “ADD TO CART” icon next to each product;
– check the accuracy of the data (in particular the number, size and colour of each ordered item) included on the order form;
– send the order to Bianca & Noè by clicking the “CHECKOUT” button;
– select the “Continue to shipment” button and then “Continue to Payment”;
– click the “Pay now ” button;
– pay for the ordered goods by selecting the preferred method from those available (Credit Card, Apple Pay or Google Pay); Once the transaction has been successfully completed, the screen will show a notification stating that the order has been sent.

4. CONTRACT FINALISATION
Once the order has been received, Bianca & Noè shall inform the buyer, by way of e-mail to the address identified on the order form, whether or not the order is wholly or partially accepted.
The contract shall in any case be finalised only upon receipt by the buyer of an order confirmation from Bianca & Noè.

5. PARTIAL ACCEPTANCE OF ORDER
Where, due to stock shortage or other reasons, Bianca & Noè is only able to accept part of the order received, it shall inform the buyer within the order confirmation.
Unless otherwise notified by the buyer within 10 days of receiving the order confirmation, the contract shall be deemed to be finalised only for the sale of the goods identified within the order confirmation and Bianca & Noè shall return to the buyer the cost of the other goods.

6. SENDING THE ORDER CONFIRMATION
Any information relating to the order and the contract shall be notified to the buyer by way of email and shall be stored in the Bianca & Noè database. In the event of non-delivery or accidental loss, the buyer may request a copy of such by writing to biancaandnoe.info@gmail.com.

7. DELIVERY
Bianca & Noè will send the goods by way of courier to the buyer within 30 days from the day after the order is sent.
In the case of replacements or modifications, agreed in accordance with point 8, to the ordered items, the delivery period shall commence from the date of agreement to the modification.

8. CONTRACT MODIFICATIONS
Any modifications to the number of goods, their size, colour and any other contractual element must be agreed between the parties.
To this end, the buyer must contact Bianca & Noè via the email address biancaandnoe.info@gmail.com.

9. PRICE
The price must be paid when the order is sent; Bianca & Noè shall not process any order unless payment has been received for the ordered goods, delivery costs and any other charges.

10. SHIPPING
Shipping costs, as specified in the order form, shall be paid by the buyer. The buyer shall also be responsible for the risks of loss and/or damage to the goods once they have been shipped by Bianca & Noè.

11. TAXES AND CUSTOMS DUTIES
Where the ordered goods are to be delivered to non-EU nations, any taxes and/or duties and/or customs clearance (as well as any ancillary costs, of any nature) shall be borne by the buyer.

12. RIGHT OF WITHDRAWAL
The buyer may withdraw from the contract within 10 working days from receipt of the goods, pursuant to Articles 55 and 64 et seq Italian Legislative Decree dated 6 September 2005, No. 206 (“Consumer Code”).

13. EXERCISING THE RIGHT OF WITHDRAWAL
Should buyer intend to withdraw from the contract, he must provide notification of such by writing to biancaandnoe.info@gmail.com, and return the goods to the company within 10 days from the date of delivery.
The goods must be returned to Bianca & Noè intact, complete with any accessories, with the original labelling and packaging; withdrawal from the contract shall not, therefore, be permitted where items have been damaged or even just used, where the labelling has been altered or removed or in any case where the items are not in the same condition in which they were sent to the buyer.
The costs of returning the goods to Bianca & Noè shall in any case be borne entirely by the buyer.

14. RETURN OF THE PRICE
In case of legitimate exercise of the right of withdrawal, Bianca & Noè shall refund the purchaser the price of the goods supplied - excluding shipping costs and any other costs incurred (including those indicated in point 10) - within 30 days from receipt of the goods.
Nothing shall be due if the right of withdrawal is exercised after the expiry of the terms provided for in point 11 or the goods are not returned in the conditions provided for in point 12.

15. PARTIAL WITHDRAWAL
The buyer may exercise the right of withdrawal even for just part of the ordered goods.
In that case, the buyer must identify, within the declaration of withdrawal, the individual goods for which the right of withdrawal is to be exercised and must return them to Bianca & Noè.
Bianca & Noè must consequently refund to the buyer only the cost of the returned goods.

16. COMPLAINTS
Any complaints must be sent by email to biancaandnoe.info@gmail.com.

17. MEDIATION
Any disputes between the seller and the buyer may be settled by way of recourse to the mediation procedure set out by the Consumer Code (Italian Legislative Decree No. 206/2005).

18. ASSISTANCE
Before or after finalisation or implementation of the contract, the buyer may request assistance from Bianca & Noè by telephone on +39 340 4718848 or by email at biancaandnoe.info@gmail.com.

19. BUYER’S RIGHTS
As a consumer pursuant to Italian Legislative Decree No. 206/2005, the buyer has the rights contained in Chapter I, Section II, Italian Legislative Decree No. 206/2005.

20. ACCOUNT PROTECTION
The buyer is obliged to keep his login and password secret and, in general, to take all necessary precautions to prevent unauthorised access to the site by way of his account; in the event of a breach of this secrecy, the buyer is obliged immediately to inform Bianca & Noè of such.
The buyer is in any case responsible for all activities that are carried out, even by unauthorised third parties, on his account and with his password.

21. PRIVACY
By sending the order, the buyer authorises Bianca & Noè to process his personal data, solely for the purposes of processing the order and registering the sale in the accounts.
The buyer may correct any errors in data entry and may alter his personal details by logging in to the website.

22. LANGUAGE AND APPLICABLE LAW
The contract may be finalised in Italian or English; in any case, only the Italian text of the contract shall be relied upon.
These general conditions and the individual sale contracts are regulated by Italian law.